1. LICENSE & TERMS OF USE

License & Terms of Use

Version: 1.1
Last Updated: 25 May 2025

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1. Acceptance

By purchasing, downloading, accessing, or using our compliance programs, templates, and supporting materials (“Documents”), you agree to be bound by these terms.

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2. License Grant

You are granted a non-exclusive, non-transferable, revocable license to use the Documents within your organisation.

This includes:

• Internal use for compliance, training, implementation, and audit
• Editing and customisation for your business

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3. Permitted Use

Documents may only be used:

• By the purchasing legal entity
• For internal business purposes

Use by related entities, clients, or third parties requires written consent.

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4. Prohibited Use

You may not:

• Resell, distribute, sublicense, or share Documents
• Provide Documents to external parties
• Use Documents to create competing products/services
• Remove branding or ownership notices
• Use Documents unlawfully

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5. Payment & Refunds

• Payment is required in full at purchase
• All sales are final due to digital delivery

Refunds only apply where required under:

• Australian Consumer Law
• New Zealand Consumer Guarantees Act 1993

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6. Support & Updates

Where applicable, purchases may include:

• Email support
• Access to updates during a defined period

We may modify or discontinue Documents at any time.

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7. Disclaimer

Documents are general compliance frameworks only and do not constitute legal or professional advice.

You are responsible for ensuring compliance with applicable laws.

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8. Limitation of Liability

To the extent permitted by law:

• We are not liable for loss, damage, or regulatory outcomes arising from use
• Liability is limited to the purchase price

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9. Governing Law

• New Zealand law applies to NZ customers
• Australian law applies to AU customers

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2. WEBSITE TERMS & CONDITIONS

Website Terms of Use

Version: 1.1
Last Updated: 25 May 2025

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1. Acceptance

By accessing or using this website, you agree to these terms.

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2. Website Use

You agree to use this website:

• Lawfully and responsibly
• Without interfering with functionality or security

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3. Content

All content is provided for general information only.

We do not guarantee completeness or suitability for your specific circumstances.

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4. No Advice

Content and Documents do not constitute legal, financial, or professional advice.

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5. Purchases

All product purchases are subject to our License & Terms of Use.

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6. Third-Party Services

We may use third-party providers (e.g. payment processors, hosting platforms).

We are not responsible for their services or content.

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7. Limitation of Liability

We are not liable for:

• Website downtime or access issues
• Errors or omissions in content
• Loss arising from reliance on website information

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8. Changes

We may update these terms at any time.

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9. Governing Law

As per License Terms (NZ or AU based on user location).

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3. PRIVACY POLICY

Privacy Policy

Version: 1.1
Last Updated: 25 May 2025

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1. Overview

We are committed to protecting your personal information.

We comply with:

• Privacy Act 2020 (New Zealand)
• Privacy Act 1988 (Australia)

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2. Information We Collect

We may collect:

• Name and contact details
• Email address
• Payment information (processed via third-party providers)
• Purchase history
• Website usage data

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3. How We Use Information

We use your information to:

• Process purchases
• Deliver products
• Provide support
• Improve our services

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4. Sharing of Information

We do not sell your data.

We may share information with trusted third parties for:

• Payment processing
• Product delivery
• Website hosting

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5. Data Security

We take reasonable steps to protect your data, including:

• Secure storage
• Restricted access
• Encryption where applicable

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6. Data Retention

We retain data:

• For at least 5 years
• Or as required by law

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7. Your Rights

You may request:

• Access to your data
• Correction of your data

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8. Contact

For privacy requests, contact us via our Contact page.

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4. COPYRIGHT / IP NOTICE

Copyright & Intellectual Property

Version: 1.1
Last Updated: 25 May 2025

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1. Ownership

All Documents, templates, and content are the intellectual property of Ops On Demand.

All rights reserved.

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2. License

Purchase grants a license to use, not ownership.

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3. Restrictions

You may not:

• Copy, reproduce, or distribute content
• Share with third parties
• Use content commercially outside your organisation

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4. Enforcement

Unauthorised use may result in legal action.