📄 License & Terms of Trade Agreement

Document Name: License/Terms of Trade Agreement
Version: 1.0
Last Updated: 25 May 2025

This agreement governs the purchase and use of compliance documentation supplied by Ops On Demand.

1. Purpose

By purchasing any documents from us, you agree to the terms outlined below.

2. License Grant

Upon purchase, you are granted a non-exclusive, non-transferable license to use the documents within your own organisation. The license includes:

  • Internal use only (e.g., training, implementation, audits).

  • Permission to edit and customise the templates for your business.

3. Prohibited Uses

You may not:

  • Resell, redistribute, sublicense, or republish the documents.

  • Use the documents to create competing products.

  • Use the documents in a way that violates applicable laws or third-party rights.

4. Payment Terms & Refund Policy

  • Payment must be made at the time of purchase via approved online methods.

  • Due to the digital and editable nature of the products, all sales are final.

  • A refund or replacement will be provided if the product is defective, not as described, or your consumer rights under the Australian Consumer Law or New Zealand Consumer Guarantees Act 1993 are triggered.

5. Support & Updates

  • You are entitled to email support and access to updates during the subscription or update period (if applicable).

  • We reserve the right to issue updates at our discretion and notify users accordingly.

6. Limitation of Liability

  • Ops On Demand is not liable for loss, damages, or regulatory breaches resulting from incorrect use of our documents.

  • It is your responsibility to ensure final compliance with laws applicable to your business. Seek professional advice if required.

7. Governing Law

This agreement is governed by the laws of:

  • New Zealand, if your billing address or business operations are based in NZ, or

  • Australia, if your billing address or operations are based in AU.
    Disputes will be resolved under the jurisdiction corresponding to your business location.

🧾 Terms & Conditions

Document Name: Website Terms and Conditions
Version: 1.0
Last Updated: 25 May 2025

These terms apply to your use of our website, products, and services.

1. Acceptance

By using this website or purchasing a product, you accept and agree to these terms.

2. Use of Content

  • Content and documents are licensed to you and must not be shared, published, or resold.

  • They are provided for informational and operational use — they are not legal advice.

3. Payment Terms

  • All pricing is displayed in the relevant currency and is subject to change.

  • Full payment must be made before accessing downloads.

4. Accuracy of Information

  • We take reasonable care to ensure all content is accurate and up to date.

  • However, you must validate compliance requirements specific to your business or industry.

5. Limitation of Liability

Ops On Demand is not liable for:

  • Loss or damage caused by reliance on documentation without professional advice.

  • Any third-party claims or penalties resulting from use.

6. Dispute Resolution

  • We will attempt to resolve disputes through good-faith negotiation or mediation.

  • Failing resolution, disputes will be settled under NZ or AU law as described above.

🛡️ Confidentiality and Privacy Agreement

Document Name: Confidentiality and Privacy Agreement
Version: 1.0
Last Updated: 25 May 2025

Ops On Demand respects your privacy and takes all reasonable steps to protect your personal information.

1. Privacy Law Compliance

We comply with:

  • Privacy Act 2020 (New Zealand)

  • Privacy Act 1988 (Australia)

2. Data Handling

We only collect the minimum data required for purchases, delivery, and support. We do not share or sell your information to third parties.

3. Data Security & Retention

  • Data is stored securely and encrypted where possible.

  • We retain records for a minimum of 5 years, or longer if required by law.

  • Access to data is restricted to authorized personnel only.

4. Support Privacy

All support and customer interactions are treated as confidential.

© Copyright Notice

Document Name: Copyright Notice
Version: 1.0
Last Updated: 25 May 2025

1. Ownership

All documents, templates, and content available via Ops On Demand are the intellectual property of Ops On Demand Group. All rights reserved.

2. Use Rights

Purchasers are granted a license to use, not own, the content.

3. Infringement

Any unauthorised use, copying, or distribution of materials is a breach of copyright and may result in legal action.

✉️ Contact Us

For legal questions or to request clarification on these terms, please contact us directly via the Contact page. We're happy to help ensure you understand your rights and responsibilities.